Frequently Asked Questions

Click "Forgot Password" on the login page. Enter your email address and you will receive a link to create a new password. The link expires after 60 minutes.

Go to Settings → Team Management and click "Invite Member". Enter their email and select their role. They will receive an invitation email to join your organization.

UnicyFalcon is a comprehensive delivery and logistics management platform. It helps businesses manage orders, track deliveries in real-time, optimize routes, and automate their logistics operations.

Click Orders & Deliveries → New Order from the main menu. Fill in the customer details, pickup and delivery addresses, and package information. You can also import orders in bulk via CSV.

You can reach us through multiple channels:

• Live Chat: Click the chat icon in the bottom-right corner
• Email: support@unicyfalcon.com
• Tickets: Dashboard → Tickets → New Ticket

Go to Settings → Delivery Zones to define your service areas. You can create zones by postal codes, cities, or draw custom polygons on the map. Each zone can have different pricing rules.

Absolutely. We use industry-standard security measures:

• 256-bit SSL encryption for all data in transit
• AES-256 encryption for data at rest
• SOC 2 Type II certified infrastructure
• Regular security audits and penetration testing

Navigate to Settings → Billing → Subscription. You can upgrade or downgrade your plan at any time. Changes take effect at the next billing cycle.

Navigate to Settings → API & Integrations → API Keys. Click "Generate New Key", give it a name, and select the required permissions. Important: Copy the key immediately as it won't be shown again.

Navigate to Settings → Profile Settings from the dashboard. Here you can update your name, email, phone number, and other personal details.

Yes! We have mobile apps for both iOS and Android:

• Driver App: For delivery personnel to manage their routes
• Admin App: For managers to monitor operations on the go

Response times by plan:

• Starter: Within 24 hours
• Professional: Within 4 hours
• Enterprise: Within 1 hour (priority support)

Yes! Enable 2FA in Settings → Security → Two-Factor Authentication. We support authenticator apps (Google Authenticator, Authy) and SMS codes.

Our complete API documentation is available at docs.unicyfalcon.com/api. It includes endpoints, authentication, code examples, and webhooks documentation.

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and bank transfers for enterprise accounts. All payments are processed securely through Stripe.

Drivers use the UnicyFalcon mobile app to share their location. Customers receive a tracking link via SMS/email where they can see their delivery's live location on a map.

Yes, you can edit orders that are still in "Pending" or "Confirmed" status. Once an order is "In Transit", only limited changes are allowed. Contact support for special cases.

UnicyFalcon supports multiple roles:

• Admin - Full access to all features
• Manager - Manage orders, fleet, and team
• Finance - Access to billing and invoices
• Driver - Delivery management and tracking
• Support - Customer service and tickets

Go to Settings → Billing → Invoice History. Click on any invoice to view or download it as PDF. You can also set up automatic invoice emails.

Failed deliveries are automatically flagged. The driver can mark it as "Attempted" with a reason. You can then reschedule the delivery or contact the customer for new instructions.

Rate limits depend on your plan:

• Starter: 100 requests/minute
• Professional: 500 requests/minute
• Enterprise: Custom limits

Open the order details and click "Cancel Order". You will need to provide a cancellation reason. Note that orders already in transit may incur cancellation fees.

We retain active account data indefinitely while your account is active. After account deletion, most data is purged within 30 days, except what's required for legal compliance.

Navigate to Settings → Team Management, find the team member, and click the "Remove" button. Their access will be revoked immediately.

Phone support is available for Professional and Enterprise plans. Enterprise customers also get a dedicated account manager. Contact support to schedule a call.

Yes! Go to Settings → Profile Settings and update your email. You will need to verify the new email address before it becomes active.

Yes! We offer a 14-day free trial with full access to all features. No credit card required. Start your trial from our homepage.