Frequently Asked Questions
Find quick answers to common questions about UnicyFalcon.
Click "Forgot Password" on the login page. Enter your email address and you will receive a link to create a new password. The link expires after 60 minutes.
Go to Settings > Members, click "Invite Member", enter the email address and select the appropriate role. The invitee will receive an email with a link to join your organization.
From the dashboard, click "New Order" or go to Orders > Create. Fill in the customer information, add products, and submit. The order will be automatically assigned based on your zone rules.
Go to Orders & Deliveries plugin > Zones. You can define zones by postal code, city, or draw on the map. Each zone can have its own rates and delivery times.
Go to Settings > Subscription. You can see your current plan and upgrade to a higher plan. The change takes effect immediately with an automatically calculated prorate.
Go to Settings > API Keys > Create Key. Give it a descriptive name and select permissions. Copy the key immediately as it will not be visible again.
Yes, UnicyFalcon uses SSL/TLS encryption for all communications, stores data in isolated tenant environments, and performs automatic daily backups. We are GDPR compliant.
You can contact us via the ticket system (Hermes Plugin), by email at support@unicyfalcon.com, or through the live chat available in the application.