How can we help you?
Find answers to your questions about UnicyFalcon. Browse topics below or search for specific help.
Frequently Asked Questions
Quick answers to common questions
Absolutely. We use industry-standard security measures:
- 256-bit SSL encryption for all data in transit
- AES-256 encryption for data at rest
- SOC 2 Type II certified infrastructure
- Regular security audits and penetration testing
Click Orders & Deliveries → New Order from the main menu. Fill in the customer details, pickup and delivery addresses, and package information. You can also import orders in bulk via CSV.
Go to Settings → Delivery Zones to define your service areas. You can create zones by postal codes, cities, or draw custom polygons on the map. Each zone can have different pricing rules.
You can reach us through multiple channels:
- Live Chat: Click the chat icon in the bottom-right corner
- Email: support@unicyfalcon.com
- Tickets: Dashboard → Tickets → New Ticket
Navigate to Settings → Billing → Subscription. You can upgrade or downgrade your plan at any time. Changes take effect at the next billing cycle.
Still need help?
Can't find what you're looking for? Our support team is here to help.
What's Coming Next?
See what features we're building and what's on our roadmap. Driver mobile app, SMS notifications, Shopify integration, and more are coming soon!