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Find answers to your questions about UnicyFalcon. Browse topics below or search for specific help.

Popular: Getting Started Orders & Deliveries Fleet Management Ticketing & Support

Getting Started

Learn how to set up your workspace, invite your team, and navigate UnicyFalcon.

Orders & Deliveries

Create, track, and manage your orders and deliveries from A to Z.

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Customer Management

Manage your customer base, history, and communications.

Fleet Management PAID

Manage your drivers, vehicles, GPS tracking and dispatch operations.

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Billing & Payments PAID

Manage your subscriptions, invoices, and payment methods.

Ticketing & Support PAID

Create and manage support tickets with Hermes ticketing system.

Settings & Admin

Configure your organization settings and manage access controls.

Integrations & Plugins PAID

Connect UnicyFalcon to your favorite tools and extend its features.

Frequently Asked Questions

Quick answers to common questions

Click "Forgot Password" on the login page. Enter your email address and you will receive a link to create a new password. The link expires after 60 minutes.

Go to Settings > Members, click "Invite Member", enter the email address and select the appropriate role. The invitee will receive an email with a link to join your organization.

From the dashboard, click "New Order" or go to Orders > Create. Fill in the customer information, add products, and submit. The order will be automatically assigned based on your zone rules.

Go to Orders & Deliveries plugin > Zones. You can define zones by postal code, city, or draw on the map. Each zone can have its own rates and delivery times.

Go to Settings > Subscription. You can see your current plan and upgrade to a higher plan. The change takes effect immediately with an automatically calculated prorate.

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Still need help?

Can't find what you're looking for? Our support team is here to help.

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What's Coming Next?

See what features we're building and what's on our roadmap. Driver mobile app, SMS notifications, Shopify integration, and more are coming soon!

Driver App SMS Shopify Route Optimization

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